Monitoring - Versapay and TD Bank have agreed to end their relationship due to the TD EFT sunset, effective January 15, 2025. As a result, suppliers will no longer be able to process EFT transactions through TD Bank after this date.

To ensure you do not experience disruptions following this change, please contact our Customer Care Team to discuss solutions and next steps.

We’re here to help facilitate a smooth transition and address any questions you may have.

Jan 21, 2025 - 12:25 EST

About This Site

Welcome to Versapay's Statuspage!

We're committed to transparency and clear communication. This page is designed to provide you with real-time updates on the operational status of our products and services. Whether it's planned maintenance or unexpected disruptions, our aim is to keep you informed every step of the way.

Your trust is paramount to us, and we believe that open communication is key to maintaining it. We encourage you to bookmark this page and visit anytime you seek up-to-the-minute information on our service status.

Questions and/or Comments? Please contact us at 866-999-8729, or visit our Support Contact Us page. We look forward to hearing from you!

ERP Payments for NetSuite Operational
Product ? Operational
Customer Portal ? Operational
eCommerce ? Operational
NetSuite Hosted Payment Pages Operational
ERP Payments for Microsoft Dynamics Operational
Product ? Operational
Customer Portal ? Operational
eCommerce ? Operational
ERP Payments for Sage Intacct Operational
Product ? Operational
Customer Portal ? Operational
eCommerce ? Operational
Collaborative AR (formerly ARC) Operational
Platform ? Operational
Mobile Customer Portal ? Operational
Invoice Print & Mail ? Operational
Single Sign-On ? Operational
Payment Services Operational
Support Portal Operational
Cash Application (formerly DadePay) Operational
Platform ? Operational
Mobile AR ? Operational
Mobile PayNow ? Operational
Remote Capture ? Operational
Single Sign-On ? Operational
Support Portal Operational
Connectors Operational
ERP Connector for NetSuite ? Operational
ERP Connector for Microsoft Dynamics 365 ? Operational
ERP Connector for Sage Intacct ? Operational
ERP Connector for MRI ? Operational
General ERP Connectors ? Operational
Cash Application Connector ? Operational
AP Portal Connector ? Operational
Payments Operational
Versapay Payment Gateway (TPro4) ? Operational
TPro3 Payment Gateway ? Operational
Third-Party Payment Gateways & Processors Operational
PayPort ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for Collaborative AR Apr 26, 2025 20:00-22:00 EDT

Our Engineering Team will be conducting scheduled maintenance to Collaborative AR on Saturday, April 26th from 8pm - 10pm ET.

We aim to minimize any inconveniences, but you may experience intermittent disruptions during this window.. If you experience any major service disruptions, please promptly contact our Customer Care Team by emailing [email protected]. We'll address your concerns as quickly as possible.

Posted on Apr 24, 2025 - 12:12 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Resolved - We have not observed any recurrence of the issue and have identified any affected clients and are working directly with them on further action required as necessary.
Apr 25, 17:28 EDT
Monitoring - A fix has been implemented, and we are monitoring the results. The team is now working on re-submitting any ACH payments that failed.
Apr 25, 10:58 EDT
Investigating - We’re experiencing a potential ACH payment issue with collaborative AR and Payment Gateway. We'll provide an update as soon as more information becomes available.
Apr 25, 08:48 EDT
Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.