Investigating Intermittent Problem with PDF & Image Loading on Cash Application

Incident Report for Versapay

Resolved

Around 15:30 ET, the problem was resolved. We apologize for any inconvenience this caused. Though the original issue was resolved not too long after we sent out the original status update, it took until 15:30 ET for the system to resolve all outstanding processing. We now expect things to remain stable.

Posted Jun 13, 2025 - 16:41 EDT

Identified

We have identified the issue, but is requiring us to restart portions of the Cash Application. This means you will experience small periods of downtime. We are doing everything we can to minimize the impact.

Posted Jun 13, 2025 - 13:26 EDT

Investigating

We’re experiencing a potential issue with Cash Application not being able to load some PDFs and some images. We'll provide an update as soon as more information becomes available.

Posted Jun 13, 2025 - 11:46 EDT

This incident affected: Cash Application (formerly DadePay) (Platform).