All Systems Operational

About This Site

Welcome to Versapay's Statuspage!

We're committed to transparency and clear communication. This page is designed to provide you with real-time updates on the operational status of our products and services. Whether it's planned maintenance or unexpected disruptions, our aim is to keep you informed every step of the way.

Your trust is paramount to us, and we believe that open communication is key to maintaining it. We encourage you to bookmark this page and visit anytime you seek up-to-the-minute information on our service status.

Questions and/or Comments? Please contact us at 866-999-8729, or visit our Support Contact Us page. We look forward to hearing from you!

ERP Payments for NetSuite Operational
Product ? Operational
Customer Portal ? Operational
eCommerce ? Operational
NetSuite Hosted Payment Pages Operational
ERP Payments for Microsoft Dynamics Operational
Product ? Operational
Customer Portal ? Operational
eCommerce ? Operational
ERP Payments for Sage Intacct Operational
Product ? Operational
Customer Portal ? Operational
eCommerce ? Operational
Collaborative AR (formerly ARC) Operational
Platform ? Operational
Mobile Customer Portal ? Operational
Invoice Print & Mail ? Operational
Single Sign-On ? Operational
Payment Services Operational
Support Portal Operational
Cash Application (formerly DadePay) Operational
Platform ? Operational
Mobile AR ? Operational
Mobile PayNow ? Operational
Remote Capture ? Operational
Single Sign-On ? Operational
Support Portal Operational
Connectors Operational
ERP Connector for NetSuite ? Operational
ERP Connector for Microsoft Dynamics 365 ? Operational
ERP Connector for Sage Intacct ? Operational
ERP Connector for MRI ? Operational
General ERP Connectors ? Operational
Cash Application Connector ? Operational
AP Portal Connector ? Operational
Payments Operational
Versapay Payment Gateway (TPro4) ? Operational
TPro3 Payment Gateway ? Operational
Third-Party Payment Gateways & Processors Operational
PayPort ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
FIS / CheckCommerce Transactions Authorizations
Resolved - FIS has resolved this issue.
Jul 18, 16:10 EDT
Investigating - FIS, our partner, has observed an issue between them and CheckCommerce that may be impacting transaction authorizations. FIS technical resources are working to identify and resolve the issue.

We will provide another update when we have more information to share.
Jul 18, 15:42 EDT
TPro3 Payment Gateway Funding Delay
Resolved - Thank you for your patience.

TSYS advised that the issue is resolved and the impacted merchants should be included in the next cycle cut.
Jul 18, 10:39 EDT
Monitoring - We have confirmed that TSYS has successfully processed our ACH transfers, and we are waiting for funding to clear.

TSYS has made us aware of a separate issue across their platform that may result in funding delays. We are monitoring this and continue to work with them.

Thank you for your continued patience.
Jul 17, 11:42 EDT
Identified - We have determined the issue and confirmed that the ACH transfer file from 7/11 has successfully been accepted by TSYS. The remainder of the failed files are being resubmitted. We will provide another update once we have confirmation that all files have been accepted.

Thank you for your patience.
Jul 16, 18:38 EDT
Update - We are continuing to investigate this issue.
Jul 16, 14:49 EDT
Investigating - We want to inform you of a delay in the processing of ACH transactions through TSYS. Due to a technical issue, ACH batches sent since July 11th have been rejected, causing a delay in fund clearance. Our team is actively working to resolve this issue.

We apologize for any inconvenience this may cause and appreciate your understanding.
Jul 16, 14:48 EDT
Jul 17, 2024
Jul 16, 2024
TPro3 Payment Gateway Processing Issues
Resolved - After a thorough monitoring period, our team is confident that the issue has been resolved through the database enhancements implemented.
Jul 16, 14:40 EDT
Monitoring - Our team has implemented database enhancements, resulting in significantly improved performance. We will continue to monitor our services throughout the weekend to ensure they remain fully operational.
Jun 21, 17:06 EDT
Identified - Our team has identified a database performance issue as the root cause of payment timeouts. We've increased the resources available to our TPro3 database, resulting in improved performance. We'll continue to monitor the situation closely.
Jun 21, 14:09 EDT
Investigating - We are currently investigating an issue with our TPro3 Payment Gateway causing transactions to process slower than usual. Our team is working diligently to resolve this matter. We will provide updates as soon as we have more information.
Jun 21, 12:10 EDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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