Versapay Status

All Systems Operational

About This Site

Welcome to Versapay's Statuspage!

We're committed to transparency and clear communication. This page is designed to provide you with real-time updates on the operational status of our products and services. Whether it's planned maintenance or unexpected disruptions, our aim is to keep you informed every step of the way.

Your trust is paramount to us, and we believe that open communication is key to maintaining it. We encourage you to bookmark this page and visit anytime you seek up-to-the-minute information on our service status.

Questions and/or Comments? Please reach out to us by visiting our Versapay Support Page. We look forward to hearing from you!

ERP Payments for NetSuite Operational

Embedded Payments Operational

NetSuite Hosted Payment Pages Operational

ERP Payments for Microsoft Dynamics Operational

Embedded Payments Operational

ERP Payments for Sage Intacct Operational

Embedded Payments Operational

Collaborative AR (formerly ARC) Operational

Platform Operational

Payment Services Operational

Support Portal Operational

Cash Application (formerly DadePay) Operational

Platform Operational

Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

Collaborative AR – Delayed/Mismatched Search Results

Resolved - The Delayed/Mismatched Search Results issue has been resolved.

We apologize for any inconvenience this has caused. If you have any questions, please contact us at [email protected].
Sep 29, 17:50 EDT

Monitoring - We've deployed a fix that addresses the delayed/mismatch of data shown in the Collaborative AR portal. Users should now see their actions (paying an invoice, posting an invoice, editing a customer's address, etc.) being completed and reflected in the portal view. Our teams are closely monitoring to ensure this continues to perform as expected.
Sep 29, 13:50 EDT

Identified - We've identified an issue with our Collaborative AR platform where user actions (pays an invoice, posts an invoice, edits a customer's address, etc.) may not appear as completed in the portal's user interface. These actions were completed in our Collaborative AR backend; however, the changes are not being reflected in the portal view. We apologize for any inconvenience. We'll provide an update as soon as more information becomes available.
Sep 29, 13:33 EDT

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Collaborative AR Infrastructure Upgrade

Completed - The scheduled maintenance has been completed.
Sep 19, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:00 EDT

Scheduled - Our Engineering Team will be conducting upgrades to our infrastructure on Tuesday, September 19th, 2023, from 8 PM to 10 PM Eastern.

We do not anticipate any downtime or impact on clients. However, should you experience any service disruptions, please promptly contact our Customer Care Team by emailing [email protected]. We aim to address any concerns as quickly as possible.
Sep 19, 10:36 EDT

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.